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Password Reset
Visit https://myaccount.microsoft.com/ 1. Sign in with your LIONS Piedmont Email Address2. Select Update Info 3. Select Change next to Password4. Enter your Old Password5. Enter your new password6. Confirm your new password When creating a password you may rec...
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Desk Power Issues
Due to recurring power fluctuations across campus — particularly overnight or following storms — docking stations may occasionally fail to detect monitors, keyboards, or other peripherals when you return to your desk. This is often caused by brief power surges...
Network & Connectivity
Guides for connecting to Wi-Fi, VPNs, and network drives on and off campus.
Disable HotSpot
At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network...
IT Help & Support
When to call IT, how to submit a ticket, and stay protected from threats.
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
Disable VPN
If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.
By Email
Send an email explaining your issue to ITSupport@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
Classroom Technology
This guide provides step-by-step instructions for signing in, managing multiple displays, adjusting audio and video controls, and troubleshooting common issues.
By Web
Open a web browser and visit: https://itsupport.piedmont.edu Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Scroll to the bottom of the page Select Submit a ticket Please enter your contact information and issue description
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
By Email
Send an email explaining your issue to ITSupport@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
FRSC/CRJU
Exit Windows S Mode
This document provides a detailed guide for students on how to exit Windows S Mode on their devices. It includes step-by-step instructions for navigating the Microsoft support page, accessing the Microsoft Store, and successfully switching out of S Mode. Addit...
By Web
Open a web browser and visit: https://itsupport.piedmont.edu Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
Restarting the Docking Station
Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking station does not receive power. Restart the Docking Station If the LED light is off, unplug the power cable to your docking station (shown below) and immediate...
Suspicous Emails (Phishing)
This guide provides clear, step-by-step instructions for identifying and reporting phishing emails using Microsoft Outlook (2016, 2024, and Outlook Web App). It outlines the proper use of the built-in reporting tools, explains how to safely handle suspicious m...