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Disable HotSpot
At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network...
IT Help & Support
When to call IT, how to submit a ticket, and stay protected from threats.
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
Disable VPN
If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.
By Email
Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
By Web
Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
By Email
Send an email explaining your issue to ITSupport@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
FRSC/CRJU
By Web
Open a web browser and visit: https://itsupport.piedmont.edu Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
Restarting the Docking Station
Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking station does not receive power. Restart the Docking Station If the LED light is off, unplug the power cable to your docking station (shown below) and immediate...
Suspicous Emails (Phishing)
This guide provides clear, step-by-step instructions for identifying and reporting phishing emails using Microsoft Outlook (2016, 2024, and Outlook Web App). It outlines the proper use of the built-in reporting tools, explains how to safely handle suspicious m...
iPhone Hotspot Settings
Open Settings Tap Personal Hotspot Toggle Allow Others to Join switch to OFF
Android Hotspot Settings
Open Settings Tap Connections or Network & Internet (Varies by device) Select Mobile Hotspot and Tethering Toggle Mobile Hotspot to OFF
Phishing
Multi-Factor Authentication (MFA)
This guide provides step-by-step instructions for users on how to reset their multi-factor authentication (MFA) using the Microsoft Authenticator app. It offers a user-friendly walkthrough, ensuring a seamless and secure process to regain access to their accou...
iPhone VPN Settings
Open Settings Under VPN, toggle the active VPN connection to OFF
OneDrive
OneDrive is a powerful cloud-based storage service that allows you to access your files and documents from anywhere, making it a vital tool for productivity and collaboration. This document has been prepared to assist you in setting up OneDrive on your PC, ens...