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Information Technology
Employee Onboarding
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Student Resources
Essential tools and walkthroughs to help students get the most out of their campus devices and services.
Templates
Account & Access
Guides related to logging in, account setup, authentication, and password resets.
Network & Connectivity
Guides for connecting to Wi-Fi, VPNs, and network drives on and off campus.
IT Help & Support
When to call IT, how to submit a ticket, and stay protected from threats.
FRSC/CRJU
Bitlocker
You can easily obtain your recovery key using Microsoft's online recovery key portal. Sudden loss of power, crashes, or improper shutdowns can cause BitLocker integrity checks to trigger recovery mode.
Change your Password
This user-friendly guide provides step-by-step instructions for resetting your Piedmont University password through Microsoft's platform. Whether you've forgotten your password or simply need to update it, this guide will walk you through the process effortles...
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Desk Power Issues
Due to recurring power fluctuations across campus — particularly overnight or following storms — docking stations may occasionally fail to detect monitors, keyboards, or other peripherals when you return to your desk. This is often caused by brief power surges...
Disable HotSpot
At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network...
Disable VPN
If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.
Suspicous Emails (Phishing)
This guide provides clear, step-by-step instructions for identifying and reporting phishing emails using Microsoft Outlook (2016, 2024, and Outlook Web App). It outlines the proper use of the built-in reporting tools, explains how to safely handle suspicious m...
MFA Reset
This guide provides step-by-step instructions for users on how to reset their multi-factor authentication (MFA) using the Microsoft Authenticator app. It offers a user-friendly walkthrough, ensuring a seamless and secure process to regain access to their accou...
OneDrive
OneDrive is a powerful cloud-based storage service that allows you to access your files and documents from anywhere, making it a vital tool for productivity and collaboration. This document has been prepared to assist you in setting up OneDrive on your PC, ens...
Installing Office365
This document provides step-by-step instructions on how to install Office 365 applications on various devices. The guide is designed to make the installation process simple and straightforward, ensuring that all faculty/staff/students can access the necessary ...
Employee Account Activation
A quick-start guide for new faculty/staff at Piedmont University, covering email setup, login instructions, password information, and essential campus resources.
Student Printing Instructions
Welcome to WebPrint. This How-To document contains step-by-step instructions on using our Student Printing Services, WebPrint, through the web-based interface.
Recommended Laptop Specs
A reference guide outlining Piedmont University's recommended laptop specifications for students, ensuring reliable performance for coursework, virtual learning, and campus software compatibility
MFA Reset
This guide provides step-by-step instructions for users on how to reset their multi-factor authentication (MFA) using the Microsoft Authenticator app. It offers a user-friendly walkthrough, ensuring a seamless and secure process to regain access to their accou...
Microsoft Teams
Piedmont Wi-Fi
This knowledge base article provides step-by-step instructions for connecting personal and university-issued devices to Piedmont University's WiFi network.
Piedmont Computer Labs
Piedmont Wi-Fi
This knowledge base article provides step-by-step instructions for connecting personal and university-issued devices to Piedmont University's WiFi network.
Recovery Key
On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. Sign in using your university email account.2. Select Manage Devices 3. Select your computer from the list, your computer name should contain your name.4. Once you...
Password Reset
Visit https://myaccount.microsoft.com/ 1. Sign in with your Piedmont Email Address2. Select Update Info 3. Select Change next to Password4. Enter your Old Password5. Enter your new password6. Confirm your new password **Password Requirements** Must be at le...
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
By Email
Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
By Web
Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
By Email
Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
By Web
Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
Restarting the Docking Station
Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking station does not receive power. Restart the Docking Station If the LED light is off, unplug the power cable to your docking station (shown below) and immediate...
iPhone Hotspot Settings
Open Settings Tap Personal Hotspot Toggle Allow Others to Join switch to OFF
Android Hotspot Settings
Open Settings Tap Connections or Network & Internet (Varies by device) Select Mobile Hotspot and Tethering Toggle Mobile Hotspot to OFF
iPhone VPN Settings
Open Settings Under VPN, toggle the active VPN connection to OFF
Android VPN Settings
Open Settings Tap Connections or Network & Internet Select VPN (Or go to Advanced > VPN) Tap the active VPN connection and select Disconnect or toggle it to OFF
Outlook (Classic)
Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted Under the Home tab, In the far-right corner, select Phish Alert Report The email is reported to the IT Department for review
Outlook (New)
Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted Select the Home tab Use the Report button (located next to Reply) to report the email A popup will appear asking if you’re sure you’d like to report the email. S...
Handling Suspicious Emails
“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open Attachments Avoid Interacting with any content in the email Verify the Sender Use the Report Phishing button in Outlook to report phishing emails to the IT Depar...
Setting Up MFA
When signing in you may see this message.This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code Once you reach this page, please proceed to the next steps o...
OneDrive Backup (MacOS)
Open OneDrive from the menu bar, located at the top of the screen Select Sign in If you are already signed in, you do not need to proceed Enter your full email address and select Sign in Follow through the on-screen prompts to finish signing in If...
OneDrive Backup (Windows)
Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the date & time Select Sign in If you are already signed in, please proceed to the next section Enter your full email address and select Sign in Follow through the...
Office365 (Windows 11)
In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.piedmont.edu email Select Apps from the column on the left of the screen In the top-right corner, select Install Apps Select Microsoft 365 Apps A new tab will o...