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Information Technology
Student Onboarding
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Student Resources
Essential tools and walkthroughs to help students get the most out of their campus devices and services.
Templates
FRSC/CRJU
Bitlocker
You can easily obtain your recovery key using Microsoft's online recovery key portal. Sudden loss of power, crashes, or improper shutdowns can cause BitLocker integrity checks to trigger recovery mode.
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Installing Office365
This document provides step-by-step instructions on how to install Office 365 applications on various devices. The guide is designed to make the installation process simple and straightforward, ensuring that all faculty/staff/students can access the necessary ...
Student Printing Instructions
Welcome to WebPrint. This How-To document contains step-by-step instructions on using our Student Printing Services, WebPrint, through the web-based interface.
Recommended Laptop Specs
A reference guide outlining Piedmont University's recommended laptop specifications for students, ensuring reliable performance for coursework, virtual learning, and campus software compatibility
MFA Reset
This guide provides step-by-step instructions for users on how to reset their multi-factor authentication (MFA) using the Microsoft Authenticator app. It offers a user-friendly walkthrough, ensuring a seamless and secure process to regain access to their accou...
Microsoft Teams
Piedmont Wi-Fi
This knowledge base article provides step-by-step instructions for connecting personal and university-issued devices to Piedmont University's WiFi network.
Piedmont Computer Labs
Recovery Key
On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. Sign in using your university email account.2. Select Manage Devices 3. Select your computer from the list, your computer name should contain your name.4. Once you...
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information
By Email
Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.
By Web
Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description
Office365 (Windows 11)
In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.piedmont.edu email Select Apps from the column on the left of the screen In the top-right corner, select Install Apps Select Microsoft 365 Apps A new tab will o...
How to Print Like a Lion
IMPORTANT NOTE: You cannot access WebPrint from an off-campus location. Your device must be connected to the Piedmont network. 1. Log onto WebPrint Open any browser (Edge, Chrome, Firefox, etc.) and go to:WebPrint.Piedmont.edu Printing is not supp...
How-To Template
1. Section Header/Title Important Information Begin Instructions Visit www.ExampleWebsite.com Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, q...
Markdown Guide
https://www.markdownguide.org/ https://pengwin.ca/posts/bookstack-markdown/ CTRL+1 | CMD+1 CTRL+2 | CMD+2 CTRL+3 | CMD+3 CTRL+4 | CMD+4 CTRL+5 | CMD+5 CTRL+6 | CMD+6 > CTRL+7 | CMD+7 CTRL+8 | CMD+8 Call outs CTRL+9 | CMD+9 CTRL+9 | CMD+9s Keep pressing to ...
Laptop Recommendations
General Laptop Recommendations (Windows or Mac) Minimum Specs Processor: Intel Core i5 (10th Gen or newer) or Apple Silicon (M1 or better) RAM: 8 GB Storage: 256 GB SSD Operating System: Windows 10/11 or macOS Monterey or later Display: 13” or larger w...
Setting Up MFA
When signing in you may see this message.This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code Once you reach this page, please proceed to the next steps o...
Get Connected to Lions WiFi
Cellular Connection is required to complete the initial enrollment steps for Lions Guest! 1. What Network do I join? Lions - This network is designated for personal devices that are owned by Faculty, Staff, or Students Lions Guest - This network is design...
Recommended WiFi Settings
Randomized MAC addresses are a privacy feature designed to prevent device tracking across networks. While this is useful in public or unsecured networks, it creates problems on campus networks like Piedmont University's. Please complete this on your Mac or PC ...
Computer Lab Instructions
1. Logging in - Guest Account Any files or changes made to this computer will be deleted at logoff. Please make sure you are logged in and saving your files to OneDrive. When using the Lab computers at Piedmont University, you will need to login using the ...
Android Hotspot Settings
At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network...
iPhone Hotspot Settings
At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network...
Android VPN Settings
If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi. Open Settings Tap Co...
iPhone VPN Settings
If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi. Open Settings Under ...
Roku TVs
At Piedmont University, we’ve identified Roku TVs as a common source of wireless interference. Roku devices use a feature called Wi-Fi Direct, which creates their own wireless signal on the same channel used for internet access. This can disrupt nearby Wi-Fi c...