Student Resources

Essential tools and walkthroughs to help students get the most out of their campus devices and services.
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Adobe

This guide provides step-by-step instructions for students on how to sign in to Adobe Creative Cl...

Piedmont Wi-Fi

This knowledge base article provides step-by-step instructions for connecting personal and univer...

What network do I join?

1. What Network do I join? Network Name Who Should Use This Typical Devices Instructions Li...

Recommended WiFi Settings

Randomized MAC addresses are a privacy feature designed to prevent device tracking across network...

iPhone VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interferin...

iPhone Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure...

Get Connected - Lions Wi-Fi

1. Personal Wi-Fi Password If you need WiFi during this process, connect to the Lions Guest netwo...

Get Connected - Lions Secure

Lions Secure Network How to Connect: Your Piedmont issued device will automatically be connected...

Get Connected - Event Guest

Lions Guest - Event Guest Lions Guest Network connection will expire after 5 days. After this, y...

Get Connected - Campus Visitor

Lions Guest - Visitor Access Lions Guest Network connection will expire after 24 hours. After thi...

Android VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interferin...

Android Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure...

Change your Password

This user-friendly guide provides step-by-step instructions for resetting your Piedmont Universit...

Password Reset

1. Change your Password Manage your Piedmont email by visiting https://myaccount.microsoft.com ...

Contact IT!

This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It...

By Email

Send an email explaining your issue to ITSupport@piedmont.edu Please provide a very detailed de...

By Phone

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...

By Web

Open a web browser and visit: https://itsupport.piedmont.edu Enter your full @Piedmont.edu or @...

Exit Windows S Mode

This document provides a detailed guide for students on how to exit Windows S Mode on their devic...

Exiting Windows S Mode

Open a Web Browser and visit https://support.microsoft.com/en-US/Windows/Experience/Platform-var...

Troubleshooting

‘Get’ button does not appear If you see a message: Check with your IT or system Administrator, pl...

Student Software

This document provides step-by-step instructions on how to install Office 365 applications on var...

Adobe Portfolio Setup

Note: Use a personal email address to create a free account with Adobe On a tablet, smartphone,...

Office365 Install (Windows 11)

In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.pied...

Piedmont App

Download the Piedmont University App to stay connected with campus life. Access campus events, im...

Piedmont App (Android)

1. Open the Google Play Store: Locate the Google Play Store icon on your Android device and ta...

Piedmont App (iOS)

Open the App Store: Locate the App Store icon on your iOS device and tap to open it. 2...

Multi-Factor Authentication (MFA)

This guide provides step-by-step instructions for users on how to reset their multi-factor authen...

Setting Up Microsoft Authenticator

When signing in you may see this message.This message indicates that you must reconfigure your Mu...

MFA Passkeys

1. What is a Passkey? A passkey is a modern, phishing-resistant way to sign in without using a pa...

Lost Phone / Can't Access Account

1. Can't login due to MFA If you lost or replaced your phone or no longer have access to your MFA...

BACK TO SCHOOL!

Get ready for a successful semester with the Piedmont IT Department!

Laptop Recommendations

Student Checklist

Keep Piedmont Secure!

IT Assistance

Quick Links

Manage your Lions Email

A quick-start guide for new students at Piedmont University, covering email setup, login instruct...

Activating your LIONS Account

Your Email and User name All current students must log in to their SSO before using other Piedmon...

Student Printing Instructions

Welcome to WebPrint. This How-To document contains step-by-step instructions on using our Student...

How to Print Like a Lion

IMPORTANT NOTE: You cannot access WebPrint from an off-campus location. Your device must be conne...

Suspicous Emails (Phishing)

This guide provides clear, step-by-step instructions for identifying and reporting phishing email...

Handling Suspicious Emails

“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open Atta...

Identifying Phishing

1. Suspicious Senders Check the Sender’s email address Look for subtle misspellings or unusual ...

Outlook (Classic)

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...

Outlook (New)