Student Resources

Essential tools and walkthroughs to help students get the most out of their campus devices and services.
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Adobe

This guide provides step-by-step instructions for students on how to sign in to Adobe Creative Cl...

Change your Password

This user-friendly guide provides step-by-step instructions for resetting your Piedmont Universit...

Password Reset

1. Change your Password Manage your Piedmont email by visiting https://myaccount.microsoft.com ...

Contact IT!

This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It...

By Email

Send an email explaining your issue to ITSupport@piedmont.edu Please provide a very detailed de...

By Phone

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...

By Web

Open a web browser and visit: https://itsupport.piedmont.edu Enter your full @Piedmont.edu or @...

Exit Windows S Mode

This document provides a detailed guide for students on how to exit Windows S Mode on their devic...

Exiting Windows S Mode

Open a Web Browser and visit https://support.microsoft.com/en-US/Windows/Experience/Platform-var...

Troubleshooting

‘Get’ button does not appear If you see a message: Check with your IT or system Administrator, pl...

Manage your Lions Email

A quick-start guide for new students at Piedmont University, covering email setup, login instruct...

Activating your LIONS Account

Your Email and User name All current students must log in to their SSO before using other Piedmon...

Microsoft Teams

Manage Teams Meetings

1. Create a Teams Meeting Open a Web Browser and navigate to https://teams.microsoft.com/ You c...

Multi-Factor Authentication (MFA)

This guide provides step-by-step instructions for users on how to reset their multi-factor authen...

Lost Phone / Can't Access Account

1. Can't login due to MFA If you lost or replaced your phone or no longer have access to your MFA...

MFA Passkeys

1. What is a Passkey? A passkey is a modern, phishing-resistant way to sign in without using a pa...

Setting Up Microsoft Authenticator

When signing in you may see this message.This message indicates that you must reconfigure your Mu...

Piedmont App

Download the Piedmont University App to stay connected with campus life. Access campus events, im...

Piedmont App (Android)

1. Open the Google Play Store: Locate the Google Play Store icon on your Android device and ta...

Piedmont App (iOS)

Open the App Store: Locate the App Store icon on your iOS device and tap to open it. 2...

Piedmont Computer Labs

Computer Lab Instructions

1. Logging in - Guest Account Any files or changes made to this computer will be deleted at logof...

Piedmont Wi-Fi

This knowledge base article provides step-by-step instructions for connecting personal and univer...

Android Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure...

Android VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interferin...

Get Connected - Campus Visitor

Lions Guest - Visitor Access Lions Guest Network connection will expire after 72 hours. After thi...

Get Connected - Event Guest

Lions Guest - Event Guest Lions Guest Network connection will expire after 5 days. After this, y...

Get Connected - Lions Wi-Fi

1. Personal Wi-Fi Password If you need WiFi during this process, connect to the Lions Guest netwo...

iPhone Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure...

iPhone VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interferin...

Recommended WiFi Settings

Randomized MAC addresses are a privacy feature designed to prevent device tracking across network...

What network do I join?

1. What Network do I join? Network Name Who Should Use This Typical Devices Instructions Li...

Student Printing Instructions

Welcome to WebPrint. This How-To document contains step-by-step instructions on using our Student...

How to Print Like a Lion

IMPORTANT NOTE: You cannot access WebPrint from an off-campus location. Your device must be conne...

Student Software

This document provides step-by-step instructions on how to install Office 365 applications on var...

Adobe Portfolio Setup

Note: Use a personal email address to create a free account with Adobe On a tablet, smartphone,...

Office365 Install (Windows 11)

In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.pied...

Student Training Resources

Get ready for a successful semester with the Piedmont IT Department!

Don't Get Phished!

Dorm Technology

IT Assistance

Keep Piedmont Secure!

Laptop Recommendations

Outlook Email (Desktop)

Outlook Email (Mobile)

Quick Links

Setup your Browser

Student Checklist

Suspicous Emails (Phishing)

This guide provides clear, step-by-step instructions for identifying and reporting phishing email...

Handling Suspicious Emails

“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open Atta...

Identifying Phishing

1. Suspicious Senders Check the Sender’s email address Look for subtle misspellings or unusual ...

Outlook (Classic)

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...

Outlook (New)