Student Resources

• Adobe
• Accessing your Portfolio
• Piedmont Wi-Fi
• What network do I join?
• Roku TVs
• Recommended WiFi Settings
• iPhone VPN Settings
• iPhone Hotspot Settings
• Get Connected - Lions Wi-Fi
• Get Connected - Lions Secure
• Get Connected - Event Guest
• Get Connected - Campus Visitor
• Android VPN Settings
• Android Hotspot Settings
• Change your Password
• Password Reset
• Contact IT!
• By Email
• By Phone
• By Web
• Exit Windows S Mode
• Exiting Windows S Mode
• Troubleshooting
• Installing Office365
• Office365 (Windows 11)
• Piedmont App
• Piedmont App (Android)
• Piedmont App (iOS)
• Multi-Factor Authentication (MFA)
• Setting Up MFA
• MFA Passkeys
• Recommended Laptop Specs
• Laptop Recommendations
• Student Account Activation
• Activating your LIONS Account
• Important Websites
• Student Printing Instructions
• How to Print Like a Lion
• Suspicous Emails (Phishing)
• Handling Suspicious Emails
• Identifying Phishing
• Outlook (Classic)
• Outlook (New)
• Piedmont Computer Labs
• Computer Lab Instructions
• Microsoft Teams
• Manage Teams Meetings

Adobe

Accessing your Portfolio

1. On a tablet, smartphone, or PC, visit:
   https://assets.adobe.com/cloud-documents

2. Sign in with the same email address you used to sign in to Adobe Creative Cloud.

3. In the left column, select Files.

4. Here you can view and manage the items in your portfolio.

   Note: We strongly recommend not using your student email. This ensures continued access to Adobe Creative Cloud services and projects after leaving the university!

   

Piedmont Wi-Fi

What network do I join?

1. What Network do I join?

Network Name	Who Should Use This	Typical Devices	Instructions
Lions	Faculty, Staff, and Students	Personal Laptops, Phones, and Tablets	Get Connected - Lions Wi-Fi
Lions Guest	Campus visitors and event guests	Any visitor device	Get Connected - Campus Visitor Get Connected - Event Guest
Lions Secure	University-owned devices	Work laptops, desktops, and managed devices	Get Connected - Lions Secure

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Don't forget to review the Recommended Wi-Fi Settings!

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Roku TVs

At Piedmont University, we’ve identified Roku TVs as a common source of wireless interference. Roku devices use a feature called Wi-Fi Direct, which creates their own wireless signal on the same channel used for internet access. This can disrupt nearby Wi-Fi connections, causing dropped signals, slow speeds, or failed connections.

If instructions for your specific Roku model are not listed please refer to user manuals or the vendor website of your Roku TV. 

Disable Wi-Fi Direct 

1. Press the Home button (House icon) on your Roku remote
   
   
2. Navigate to Settings
3. Select System
4. Select Advanced System Settings
5. Choose Device Connect
6. Select the option to Disable Device Connect

When you disable this setting, Roku displays a warning "Disabling will prevent you from using your TV at a college or Dorm" 
Disabling this setting will NOT prevent your Roku from connecting to the campus network 

Disable Wi-Fi Direct (Newer Roku)

1. From the Roku Home screen, open Settings
2. Select Network
3. Select Wi-Fi > Wi-Fi Direct
4. Toggle Wi-Fi Direct to Disabled

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What Changes when Disabled?

• Screen mirroring from phones, tablets, or PCs will be disabled
  • You can still use an HDMI cable to screen mirror
• The Roku TV will no longer generate a Wi-Fi signal but will still be able to connect to Wi-Fi
  • This prevents interference with the campus Wi-Fi network.
• Some Roku Enhanced Remotes (the ones with voice search or TV volume buttons) will no longer function after this setting is turned off.
  • You can still control your Roku with the free Roku mobile app or by using a Roku Simple Remote (Infared) which are inexpensive and widely available. 

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Reference/Links

https://td.usd.edu/TDClient/33/Portal/KB/ArticleDet?ID=5519

Recommended WiFi Settings

Randomized MAC addresses are a privacy feature designed to prevent device tracking across networks. While this is useful in public or unsecured networks, it creates problems on campus networks like Piedmont University's. Please complete this on your Mac or PC and iPhone or Android before joining the network.

1. Disable MAC Randomization (iOS) 

1. Open Settings
2. Connect to the desired Wi-Fi network, then tap the info i icon next PC-WiFi
3. Select Private Wi-Fi Address and select the OFF option.
4. Additionally, Limit IP Address Tracking should be OFF.
   • This disables Apple’s Private Relay for the Lions network specifically.

     If 'Limit IP Address Tracking' is enabled, the WebPrint website will not load.  

     
     

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2. Disable MAC Randomization (Android) 

1. Open Settings
2. Connect to the desired Wi-Fi network, then tap the settings gear icon next to PC-WiFi
3. Select the dropdown menu next to Advanced
4. Under MAC Address type, ensure Device MAC or Tablet MAC is selected.
   
   

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3. Disable Rotating Mac Address (MacOS)

1. Open Settings
2. Select WiFi 
3. Connect to the desired Wi-Fi network, then tap the info 'i' icon next to Lions
4. Select Private Wi-Fi Address
5. Toggle to OFF
   
   

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4. Disable Private Wi-Fi Address (Windows)

1. Open Settings
2. Select Network & Internet
3. Select  Wi-Fi
4. Select Lions
5. Ensure the Drop-down next to Random Hardware Addresses is set to OFF
   
   

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iPhone VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.

1. Open Settings
   
2. Under VPN, toggle the active VPN connection to OFF

iPhone Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your hotspot on iOS and Android devices to restore seamless access to campus Wi-Fi.

1. Open Settings
2. Tap Personal Hotspot
3. Toggle Allow Others to Join switch to OFF
   
   

Get Connected - Lions Wi-Fi

1. Personal Wi-Fi Password

If you need WiFi during this process, connect to the Lions Guest network using the instructions above.

You can enroll up to 8 Devices on the Lions Network. If you need to remove/reset the amount of devices that you have, please contact the IT Helpdesk! 

Mobile Instructions (iOS/Android)

1. Scan the QR Code OR Open a Web browser and visit https://cloudpath.piedmont.edu/
2. Review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.
3. Select Start
4. Login using your @piedmont.edu or @lions.piedmont.edu credentials
5. The Personal WiFi Password is shown on the next page, you can use this WiFi password as the Network password in the Network Settings section of your device.
6. Your phone will now be connect to Lions

Whenever you connect, a copy of your WiFi password will be sent to your Piedmont or LIONS email address

If you do not disable MAC Randomization, you will quickly use your 8 slots for enrolled network devices.

Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
How to disable MAC Randomization

Laptop Instructions (PC/MacOS)

1. Open a Web browser and visit https://cloudpath.piedmont.edu/ (you may do this from your phone/tablet as well)
2. Review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.
3. Select Start
4. Login using your @piedmont.edu or @lions.piedmont.edu credentials
5. Underneath the QR code that is displayed, you will be provided a Personal WiFi Password
6. Open the Network Settings on your Mac or PC device; Select the Lions network, and enter your Personal WiFi Password
7. Press Connect/Join, you will now be connected to Lions

   Whenever you connect, a copy of your WiFi password will be sent to your Piedmont or LIONS email address

Console Instructions (Xbox/Playstation/Switch)

1. Open the Network Settings on your console
2. Complete the steps above to obtain your Personal WiFi Password
3. Enter your Personal WiFi Password as the network password.
4. You will now be connected to Lions on your console.

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Get Connected - Lions Secure

Lions Secure Network

How to Connect:

• Your Piedmont issued device will automatically be connected to Lions Secure. Should your device not connect, please contact the IT Department.

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Get Connected - Event Guest

Lions Guest - Event Guest 

Lions Guest Network connection will expire after 5 days. After this, you will need to re-enroll your device. 

How to Connect:

1. Navigate to the WiFi section of your system settings

2. Join the Network labeled Lions Guest

3. A webpage will open, review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.

4. Select Start

5. The next screen will prompt, Have you been provided an access code for an event, class, etc.?
   • No - Register as Guest
     • Type in the WiFi password you were given in the Voucher field and select Continue
     • You will now be connected to Lions Guest
   • Yes - I have a code
     • Proceed to step 6
   • I have a Piedmont Email
     • Proceed to Section 3 - Connecting to the Lions Network
       
       

6. Enter an email address or Phone number where you will receive a security code.

7. After entering your information, please solve the Captcha

8. Select Send

   Should you leave the webpage, copy the Wireless Verification Code sent to your email or text message, Rejoin the Lions Guest network and select I already have a verification code.

9. Enter your Wireless Verification Code, solve the Captcha, and select Continue

10. You will now be connected to Lions Guest

    Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
    How to disable MAC Randomization
    

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Get Connected - Campus Visitor

Lions Guest - Visitor Access

Lions Guest Network connection will expire after 24 hours. After this, you will need to re-enroll your device. 

How to Connect:

1. Navigate to the WiFi section of your system settings

2. Join the Network labeled Lions Guest

3. A webpage will open, review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.

4. Select Start

5. Enter an email address where you will receive a security code.

6. After entering your information, please solve the Captcha

7. Select Send

   Should you leave the webpage, copy the Wireless Verification Code sent to your email, Rejoin the Lions Guest network and select I already have a verification code.

8. Enter your Wireless Verification Code, solve the Captcha, and select Continue

9. You will now be connected to Lions Guest

   Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
   How to disable MAC Randomization

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Android VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.

1. Open Settings
2. Tap Connections or Network & Internet
3. Select VPN (Or go to Advanced > VPN)
4. Tap the active VPN connection and select Disconnect or toggle it to OFF

Android Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your hotspot on iOS and Android devices to restore seamless access to campus Wi-Fi.

1. Open Settings
2. Tap Connections or Network & Internet (Varies by device)
3. Select Mobile Hotspot and Tethering
4. Toggle Mobile Hotspot to OFF

Change your Password

Password Reset

Visit https://myaccount.microsoft.com/

1. Sign in with your LIONS Piedmont Email Address
2. Select Update Info

3. Select Change next to Password

4. Enter your Old Password
5. Enter your new password
6. Confirm your new password

When creating a password you may receive an error about Password Complexity Requirements. This means your password does not meat one of the below requirements:

Password Requirements
Must be at least 12 characters long.
Must have at least one capital letter.
Must have at least one lower case letter.
Must have at least one number.
Special characters are optional. (Example - !, @, #, $, %, ^)
Must have a minimum age of 1 day before it can be changed.
Users cannot use the last 24 passwords they have used.
Passwords are non-expiring.

7. Select Submit to change your password

Contact IT!

By Email

• Send an email explaining your issue to ITSupport@piedmont.edu
• Please provide a very detailed description of the issue.
• If possible, please include screenshots.

By Phone

• Call us at (706) 894-4205
• Account/Login related issues MUST call the Helpdesk
  • You cannot submit Account/Login related issues on behalf of someone else
• Please be prepared to provide personal/contact information

By Web

• Open a web browser and visit: https://itsupport.piedmont.edu
• Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password
• Select Log in
• Select Create a Case
• Please enter your contact information and issue description

Exit Windows S Mode

Exiting Windows S Mode

1. Open a Web Browser and visit
   https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307
2. Choose your Operating System (Windows 10/Windows 11)
3. Select Open Microsoft Store
   
   
4. Select Get to switch out of Windows S mode
    

Troubleshooting

‘Get’ button does not appear

If you see a message: Check with your IT or system Administrator, please follow the steps below.

1. Open Windows Settings
2. Select Accounts
3. Select Access Work or School
4. Select the drop-down next to piedmont.intr 
5. Select Disconnect
   
   
6. Please proceed to try the first section again.

Installing Office365

Office365 (Windows 11)

1. In a web browser of your choice, visit www.office.com
2. Select Sign in
   
   
3. Login with your @lions.piedmont.edu email
4. Select Apps from the column on the left of the screen
   
   
5. In the top-right corner, select Install Apps
6. Select Microsoft 365 Apps
   
7. A new tab will open, select Install Office
   
   
8. Your computer will now download OfficeSetup.exe
9. Launch the file from your Downloads folder and select Yes to any prompts that appear
   
   
10. Office 365 will now install

Piedmont App

Piedmont App (Android)

1. Open the Google Play Store:

• Locate the Google Play Store icon on your Android device and tap to open it.

2. Access the Search Function:

• Tap on the magnifying glass icon (Search) at the top of the screen.
• A search bar will appear.

3. Search for the App:

• Enter “Piedmont University” into the search bar.
• Tap the search icon on the keyboard to initiate the search.

4. Install the App:

• Find the Piedmont University app in the search results and tap on it to view its details.
• Tap “Install” to begin downloading the app.
• You may need to accept the app permissions request to proceed with the installation.

5. Open the App:

• After installation, you can open the app directly from the Google Play Store by tapping “Open,”
  or locate the app icon on your device’s home screen or app drawer and tap to launch it.

Piedmont App (iOS)

1. Open the App Store:

• Locate the App Store icon on your iOS device and tap to open it.

2. Access the Search Function:

• Tap on the "Search" tab at the bottom of the App Store.
• A search bar appears at the top of the screen.

3. Search for the App:

• Type “Piedmont University” into the search bar.
  Press "Search" on your keyboard.

4. Install the App:

• Locate the Piedmont University app in the search results.
• Tap the app to view its details.
• Tap “Install” to begin downloading the app. You might be prompted to enter your Apple ID password or to use Face ID/Touch ID to authorize the installation.

5. Open the App:

• Once installed, you can open the app directly from the App Store by tapping “Open,”
• or find the app icon on your device’s home screen and tap to launch.

Multi-Factor Authentication (MFA)

Setting Up MFA

When signing in you may see this message.

This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code

Once you reach this page, please proceed to the next steps on your mobile device.

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Delete previous sign-in method

This section is only necessary if you have previously set up Microsoft Authenticator.

1. To set up MFA again you must delete the previous account to receive MFA notifications.
2. Open Microsoft Authenticator
3. Select your @piedmont.edu or @lions.piedmont.edu account
   
   
4. Select the gear icon in the top right corner
   
   
5. Select Remove Account
   
   
6. Press Continue and/or This app only to finish removing the account
   
   

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Set up Microsoft Authenticator

1. Open the Microsoft Authenticator app on your iOS or Android device
   • If you do not have Microsoft Authenticator installed, please download it from the iOS App Store or Google Play Store
2. Open the app, allow notifications (if prompted)
3. Select Add account from the '+' icon in the upper-right
4. Then select Work or school account

On your Computer:

5. On the Set up your account page, select Next
   
6. The Scan the QR code page appears
   
7. Use your mobile device to scan the provided QR code with the Microsoft Authenticator app 
8. Select Next on your computer
9. A 2 digit number is displayed on the computer

On your Mobile Device:

9. A notification is sent to your mobile device prompting for a 2 digit number
10. On your mobile device, enter the 2 digit number, show on the computer, in the Microsoft Authenticator app
11. Select Done on your computer
12. Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!

MFA Passkeys

1. What is a Passkey?

A passkey is a modern, phishing-resistant way to sign in without using a password!

• Instead of something you know (like a password), a passkey uses something you have (your phone or device) and something you are (Face ID, Fingerprint, or device PIN)
• The credential is stored securely on your device and is never shared with the website or service that you're signing into. Because of this, passkeys can't be reused, stolen by fake websites, or guessed.
• Passkeys are based on industry security standards (FIDO2). Your device proves to Microsoft that it's really you, without ever sending a password across the internet. 
  • If the site is not legitimate, the passkey simply won't work, and there's nothing for the attacker to steal. 
• Your device becomes your key, and your identity stays locked inside it!

• Did you know that passwords are the weakest link in modern security? They are often:
  • Reused
  • Phished
  • Leaked in breaches
  • Guessed
• Microsoft's goal with passwordless sign-in is to:
  • Eliminate passwords as an attack target - No passwords means nothing to phish, reuse, or brute-force. 
  • Reduce account takeovers and phishing - Passkeys only work on the real Microsoft sign-in and approved services. Fake sites can't trick your device into handing over a credential.
  • Make sign-ins faster and simpler - Approving with Face ID, fingerprint, or a device PIN is quicker than typing passwords and codes. 
  • Improve both security and user experience - Stronger security without extra steps, fewer account lockouts. 
    

Passkeys are part of Microsoft's move to a passwordless future where accounts are protected by your device and biometrics instead of passwords that can be stolen, guessed, or phished

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2. Create a Passkey

1. Open the Microsoft Authenticator app on your mobile device.
2. Select your @Piedmont.edu or @lions.piedmont.edu account.
3. Under Other ways to Sign in, select Create a Passkey
   
   
   
   

4. Select Sign in on the next page.

5. Login using your Piedmont credentials.

6. You will be prompted to complete MFA.

7. Once logged in, your Passkey is created. 

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3. Sign in with Passkey

1. When you login using your Piedmont credentials, you will receive a new popup window in place of Microsoft Authenticator
   
   
2.  Select iPhone, iPad, or Android device.
3. Use your mobile device to scan the QR Code on your computer, select Sign in with Passkey
   
   
   
   
4. On your mobile device, a message will appear "Sign in to login.microsoft.com" on the other device with your passkey for "@piedmont.edu" saved in "Authenticator" ?
   • Choose Use Passkey
5. Your mobile device will prompt for Face ID or biometrics.

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4. Use Original Authentication method

1. In some cases you may need to use the original MFA through the Authenticator app, to do so, select the 'X' or 'Cancel' button and select Sign in Another way
   
   
2. Select Approve a request on my Microsoft Authenticator app to complete original MFA steps. 
   
   
   
3. Follow the on-screen instructions to approve the Authenticator request. 

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Recommended Laptop Specs

Laptop Recommendations

General Laptop Recommendations (Windows or Mac)

Minimum Specs

• Processor: Intel Core i5 (10th Gen or newer) or Apple Silicon (M1 or better)
• RAM: 8 GB
• Storage: 256 GB SSD
• Operating System: Windows 10/11 or macOS Monterey or later
• Display: 13” or larger with Full HD (1080p) resolution or higher
• Ports: At least 1 USB-A and 1 USB-C (or compatible adapter)
• Camera: Built-in webcam (720p or better)

Recommended Specs 

These would be the minimum specs if you are a CS major! 

• Processor: Intel Core i5/i7 (12th Gen or newer) or Apple Silicon M2+
• RAM: 16 GB
• Storage: 512 GB SSD
• Operating System: Windows 10/11 or macOS Monterey or later
• Display: 13” or larger with Full HD (1080p) resolution or higher
• Ports: At least 1 USB-A and 1 USB-C (or compatible adapter)
• Camera: Built-in webcam (720p or better)

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 Mac Recommendations (Art & Graphic Design Majors)

 Note: While Windows laptops are widely supported across all departments, certain majors (e.g., Graphic Design, Digital Media) may benefit from macOS-exclusive software like Final Cut Pro or Logic Pro. Please consult your advisor or department for program-specific guidance.

 Minimum

• Device: MacBook Air with Apple Silicon (M1)
• RAM: 8 GB
• Storage: 256 GB SSD

Recommended

• Device: MacBook Air or Pro with Apple Silicon (M2 or newer)
• RAM: 16 GB
• Storage: 512 GB SSD
• Display: Retina Display for accurate color work

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Additional Considerations

• Warranty & Support: Consider purchasing a warranty or support plan (AppleCare, Dell Premium, etc.) for hardware issues or accidental damage.
• Antivirus & Backup: Perform regular backups using OneDrive or an external drive to secure your data. 
• Device Registration: All student laptops must be registered to connect to campus Wi-Fi. 
  

Student Account Activation

Activating your LIONS Account

Your Email and User name

All current students must log in to their SSO before using other Piedmont sites and services.

Your email address is made up of the first initial of your first name followed by your complete last name, the month and day of your birth, and @lions.piedmont.edu at the end.

The birthdate will always be 4 digits — whether it's 0106 (January 6th) or 1217 (December 17th).

Your Piedmont username is the local part of your email address — that is, the part that precedes the @lions.piedmont.edu.

Example:
The user jsmith0106@lions.piedmont.edu has the username jsmith0106.

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Your Password

Initial passwords have been set to the last four digits of the student’s SSN with 'Piedmont' at the end.
The 'P' in 'Piedmont' is capitalized.

If you do not have an SSN, your password will include the last four digits of your Student ID.

Example:
If the last four digits of your SSN are 1234, your password is 1234Piedmont

You will be required to change your password upon logging in for the first time.

Password Requirements
Must be at least 12 characters long.
Must have at least one capital letter.
Must have at least one lower case letter.
Must have at least one number.
Special characters are optional. (Example - !, @, #, $, %, ^)
Must have a minimum age of 1 day before it can be changed.
Users cannot use the last 24 passwords they have used.
Passwords are non-expiring.

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Logging In

1. On a laptop, PC, or tablet, visit: https://www.office.com
2. Select Sign in
3. Enter your full Piedmont Email address
4. Enter your Initial Password and select Login
5. If you don't have an SSN or your password isn't working, please contact the IT Helpdesk
6. You will be prompted to Update your password
7. Follow through the on-screen prompts to create your own password
8. After you change your password you will be prompted that More information is Required
9. Select Next and follow through the on-screen prompts to set up Microsoft Authenticator

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Important Websites

Quick Links – https://www.piedmont.edu/quick-links/
Includes links to:

• Parking Permit
• Rez Life
• Starfish
• Financial Aid
• Clubs and Orgs

Student Printing – https://webprint.piedmont.edu
Canvas – https://piedmont.instructure.com
Self Service – https://selfservice.piedmont.edu
Campus Alerts – https://piedmont.omnilert.net/

Student Printing Instructions

How to Print Like a Lion

IMPORTANT NOTE: You cannot access WebPrint from an off-campus location. Your device must be connected to the Piedmont network.

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1. Log onto WebPrint

• Open any browser (Edge, Chrome, Firefox, etc.) and go to: webprint.piedmont.edu

If the webpage does not load, you may need to review your device Wi-Fi settings

Printing is not supported from a mobile device.

On the Login Page

• Choose a Login Method:
  (Recommended) Click the “Sign in With Microsoft” button to use Single-Sign-On using your Piedmont Email. 

• Enter your full @lions.piedmont.edu email address and password

Once you log in, your home screen will be displayed. On the home screen, the left-side navigation panel contains six links. The links are:
Summary: Lists summary statistics for your account
Transfers: Transfer printing funds to another Piedmont student
Transaction History: View a detailed list of all transactions
Recent Print Jobs: View details of all recent print jobs
Jobs Pending Release: View status of print jobs
Web Print: Upload a document into the WebPrint queue

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 2. Print a Document

• In the Left Column, click the “Web Print” link 
  
  
• Click the “Submit a job” button 
  
  

On the “Select a printer” screen:

• Toggle the button next to the printer’s name you want to use
  If unsure, refer to the informational poster displayed with each student-use printer

• Choose based on your printing requirements:

  • Printers labeled B&W are for black-and-white
  • Printers labeled Color are for color

Each semester, Students receive $25 in printing credit:
B&W = $0.05 per page
Color = $0.25 per page

• Once you've chosen a printer, click “Print Options and Account Selection” 
  
  

• On the “Options” page
  • Select number of copies
  • Click “Upload Documents”
    
    
• On the “Upload” page
  • Upload a document from your computer
  • Once upload is complete, the document icon will display
  • Click “Upload & Complete”
    
• On the “Web Print” page
  • Verify print info is correct: printer location, document name, “Held in a queue”
  • Status will change to “Queueing”
    
  • Once printing is complete, the page will auto-refresh and the print job row will disappear 
    
    

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At this point, you will have successfully printed your document. You may now log out of your WebPrint account.

Suspicous Emails (Phishing)

Handling Suspicious Emails

“I think I’ve received a Phishing email! What should I do?!”

Do not click on Links or open Attachments

Avoid Interacting with any content in the email

Verify the Sender

Use the Report Phishing button in Outlook to report phishing emails to the IT Department
Outlook (New) Click this link to view instructions

Remove the phishing email from your inbox and trash folders after reporting it to IT

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Identifying Phishing

1. Suspicious Senders

• Check the Sender’s email address
• Look for subtle misspellings or unusual domain names

2. Generic Greetings

• Be cautious of generic greetings
• Phishing emails often use greetings like “Dear Customer” instead of your actual name

3. Urgent or Threatening Language

• Beware of emails that create a sense of urgency or fear
• Phrases like

  “Your account will be suspended,”

  “Immediate action required,” or

  “URGENT”

• May also promise rewards of some kind

4. Mismatched URLs

• Ensure the URLs in the email match the legitimate website
• Hover over links to see the actual URL

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Poor Grammar and Spelling

• Look for spelling and grammatical errors
• Phishing emails often contain typos and awkward phrasing
• This is often due to attackers using Google Translate to translate into English

Unexpected Attachments or Links

• Do not open unexpected attachments or click on suspicious links
• A link might say ‘www.yourbank.com’ but actually lead to a different website
• Do not open an attachment if it is a .exe (Windows) or .dmg (MacOS)

Request for Personal Information

• Legitimate organizations will not ask for sensitive information via email
• Emails asking for passwords, Social Security numbers, or credit card details are likely phishing attempts

If you Suspect an email is Phishing

If you suspect that an email is a phishing attempt, please refer to Handling Suspicious Emails and follow the instructions to report the email to the IT Department. 

Outlook (Classic)

1. Navigate to Inbox
2. Select the email you wish to report, and ensure the email is highlighted
3. Under the Home tab, In the far-right corner, select Phish Alert Report
4. The email is reported to the IT Department for review
   
   
   

Outlook (New)

1. Navigate to Inbox
2. Select the email you wish to report, and ensure the email is highlighted
3. Select the Home tab
4. Use the Report button (located next to Reply) to report the email
5. A popup will appear asking if you’re sure you’d like to report the email. Select Report
6. The email is reported to the IT Department for review
7. These instructions also apply to Outlook Web Online (OWA)
   
   

Piedmont Computer Labs

Computer Lab Instructions

1. Logging in - Guest Account

Any files or changes made to this computer will be deleted at logoff. Please make sure you are logged in and saving your files to OneDrive.

• When using the Lab computers at Piedmont University, you will need to login using the Guest account.

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2. Accessing your Files - OneDrive

You must login to OneDrive to save your files!

Windows Instructions

1. Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the date & time.
   
2. Select Sign in
   
3. Enter your full Lions email address and select Sign in
4. Follow through the on-screen prompts to finish signing in , Select Start Backup to complete the process
   • This ensures that you can access your files and that any files created on the lab computer will be saved.
     

MacOS Instructions

1. Open OneDrive from the menu bar, located at the top of the screen
   
   
2. Select Sign in
   
3. Enter your full Lions email address and select Sign in
   
4. Follow through the on-screen prompts to finish signing in , Select Start Backup to complete the process
   • This ensures that you can access your files and that any files created on the lab computer will be saved.

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3. Adobe Applications

Login using your personal email address so that you can access your portfolio after you graduate!

Installing Applications (Photoshop/Lightroom/Etc.)

1. Open the Adobe Creative Cloud Desktop Application
    
   

2. Launching Adobe Creative Cloud for the first time will open a web browser page asking you to sign in to Adobe.

3. Please sign in with your personal email address and select Continue

   You will need to create an Adobe account using a personal email if it is your first time using Adobe Creative Cloud

4. Return to Adobe Creative Cloud, Select Apps and scroll down to the section Available in your plan.

5. Select the Install button to begin downloading the application.

Accessing your Portfolio

1. On a tablet, smartphone, or PC, visit: https://assets.adobe.com/cloud-documents
2. Sign in with the same email address you used to sign in to Adobe Creative Cloud.
3. In the left column, select Files
   • Here you can view and manage the items in your portfolio.

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4. Logging Off

• When you are done using the PC, don't forget to sign out of the guest account to remove your files from the lab computer. This prepares the lab computer for the next student and frees up some system resources!

Microsoft Teams

Manage Teams Meetings

1. Create a Teams Meeting

1. Open a Web Browser and navigate to https://teams.microsoft.com/
   • You can also use the Desktop App version of Microsoft Teams
2. Login using your @lions.piedmont.edu credentials
3. Navigate to the Calendar column 
   
   
4. Select New
   
5. The New Event popup appears, Fill out the fields for Add Title, Invite Required Attendees, and be sure to Toggle Teams Meeting
   • The Event Title will generally be the name of the Class .
   • For the Invite Required Attendees field, type in the student's Lions email address to add them to the meeting.
   • For the Scheduler Field, select the Date & Time for when the meeting will take place.
   • [OPTIONAL]: Add a meeting room/location if you're hosting a hybrid meeting of in-person and online guests. (Example: DanielHall-310)
     
   • Be sure to Toggle Teams Meeting, so that a URL for the meeting is created.
   • Finally, select Save in the top-right corner to create the meeting
     
   • A Meeting will be created and invites will be sent to the participants.

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2. Join a Teams Meeting

A meeting created with Attendees will send an email invite to the participant's Outlook but you can also view the invite on the Teams Calendar

1. Open a Web Browser and navigate to https://teams.microsoft.com/
   • You can also use the Desktop App version of Microsoft Teams
2. Login using your @lions.piedmont.edu credentials
3. Navigate to the Calendar column 
   
   
4. Scroll to the Date/Time that the Teams Meeting would take place, you should see the meeting on your Teams Calendar. 
   
   
5. Select the Meeting, and select Join
   
   
6. Follow through the on-screen prompts to select your Audio and Video equipment as you would normally do so if you were using Zoom. 

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3. Meeting ID and Passcode

You can complete the following as either a host or attendee

1. You can obtain the Meeting Link/URL  by selecting the Drop-down arrow next to Join Meeting on your Teams Calendar. 
   
   
2. If you Double-Click a meeting on your Calendar, you can see the Meeting ID and Passcode 
   

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4. Advanced Options

The following section can only be completed by the host or co-hosts of a Teams Meeting

1. Navigate to Teams Calendar, the following options can be performed on New Meetings, before they're created, or afterwards for existing Teams Meetings.
2. Select the Options button when editing or creating a Team Meeting
3. In this menu, you can manage Meeting Access and Roles
   • Meeting Access: Here you can manage the basic permissions of attendees in the meetings.
     
   • Roles: Here you can manage co-hosts and presenting permissions for participants.

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