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Information Technology
Wiki
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Employee Onboarding
Make sure to Login (top-right corner) to the Wiki in order to view all the available articles.
Student Resources
Essential tools and walkthroughs to help students get the most out of their campus devices and services.
Student Onboarding
Registrar
Bitlocker
You can easily obtain your recovery key using Microsoft's online recovery key portal. Sudden loss of power, crashes, or improper shutdowns can cause BitLocker integrity checks to trigger recovery mode.
Marketing
Change your Password
This user-friendly guide provides step-by-step instructions for resetting your Piedmont University password through Microsoft's platform. Whether you've forgotten your password or simply need to update it, this guide will walk you through the process effortles...
Recovery Key
On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. Sign in using your university email account.2. Select Manage Devices 3. Select your computer from the list, your computer name should contain your name.4. Once you...
Templates
Password Reset
Visit https://myaccount.microsoft.com/ 1. Sign in with your Piedmont Email Address2. Select Update Info 3. Select Change next to Password4. Enter your Old Password5. Enter your new password6. Confirm your new password **Password Requirements** Must be at le...
Account & Access
Guides related to logging in, account setup, authentication, and password resets.
Computer Science
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contac...
Desk Power Issues
Due to recurring power fluctuations across campus — particularly overnight or following storms — docking stations may occasionally fail to detect monitors, keyboards, or other peripherals when you return to your desk. This is often caused by brief power surges...
Network & Connectivity
Guides for connecting to Wi-Fi, VPNs, and network drives on and off campus.