Identifying Phishing

1. Suspicious Senders

• Always Check the Sender’s email address

• Look for subtle misspellings or unusual domain names

2. Generic Greetings

• Be cautious of generic greetings
• Phishing emails often use greetings like “Dear Customer” instead of your actual name

3. Urgent or Threatening Language

• Beware of emails that create a sense of urgency or fear
• Phrases like

  “Your account will be suspended,”

  “Immediate action required,” or

  “URGENT”

• May also promise rewards of some kind

4. Mismatched URLs

• Ensure the URLs in the email match the legitimate website
• Hover over links to see the actual URL

Poor Grammar and Spelling

• Look for spelling and grammatical errors
• Phishing emails often contain typos and awkward phrasing
• This is often due to attackers using Google Translate to translate into English

Unexpected Attachments or Links

• Do not open unexpected attachments or click on suspicious links
• A link might say ‘www.yourbank.com’ but actually lead to a different website
• Do not open an attachment if it is a .exe (Windows) or .dmg (MacOS)

Request for Personal Information

• Legitimate organizations will not ask for sensitive information via email
• Emails asking for passwords, Social Security numbers, or credit card details are likely phishing attempts

💬 Support Contact Info
For any issues or questions regarding the Company Portal, please contact IT support by submitting a ticket through our helpdesk system.
📞 (706) 894-4205
✉️ ithelpdesk@piedmont.edu
🔗 https://ellucian.service-now.com