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On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. Sign in using your university email account.2. Select Manage Devices 3. Select your computer from the list, your computer name should contain your name.4. Once you...

Visit https://myaccount.microsoft.com/ 1. Sign in with your Piedmont Email Address2. Select Update Info 3. Select Change next to Password4. Enter your Old Password5. Enter your new password6. Confirm your new password **Password Requirements** Must be at le...

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information

Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.

Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot submit Account/Login related issues on behalf of someone else Please be prepared to provide personal/contact information

Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detailed description of the issue. If possible, please include screenshots.

Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password Select Log in Select Create a Case Please enter your contact information and issue description

Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking station does not receive power. Restart the Docking Station If the LED light is off, unplug the power cable to your docking station (shown below) and immediate...

Open Settings Tap Personal Hotspot Toggle Allow Others to Join switch to OFF

Open Settings Tap Connections or Network & Internet (Varies by device) Select Mobile Hotspot and Tethering Toggle Mobile Hotspot to OFF

Open Settings Under VPN, toggle the active VPN connection to OFF

Open Settings Tap Connections or Network & Internet Select VPN (Or go to Advanced > VPN) Tap the active VPN connection and select Disconnect or toggle it to OFF

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted Under the Home tab, In the far-right corner, select Phish Alert Report The email is reported to the IT Department for review

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted Select the Home tab Use the Report button (located next to Reply) to report the email A popup will appear asking if you’re sure you’d like to report the email. S...

“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open Attachments Avoid Interacting with any content in the email Verify the Sender Use the Report Phishing button in Outlook to report phishing emails to the IT Depar...

When signing in you may see this message.This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code Once you reach this page, please proceed to the next steps o...

Open OneDrive from the menu bar, located at the top of the screen Select Sign in  If you are already signed in, you do not need to proceed Enter your full email address and select Sign in  Follow through the on-screen prompts to finish signing in  If...

Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the date & time  Select Sign in  If you are already signed in, please proceed to the next section Enter your full email address and select Sign in  Follow through the...

In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.piedmont.edu email Select Apps from the column on the left of the screen In the top-right corner, select Install Apps Select Microsoft 365 Apps A new tab will o...