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Wiki F.A.Q

Wiki

Make sure to Login (top-right corner) to the Wiki in order to view all the available articles.  ...

Updated 6 months ago by Vivica Pressley

Computer Lab Instructions

Student Resources Piedmont Computer Labs

1. Logging in - Guest Account Any files or changes made to this computer will be deleted at logo...

Updated 8 months ago by Jefferson Davis

Password Reset

Account & Access Change your Password

Visit https://myaccount.microsoft.com/ 1. Sign in with your Piedmont Email Address2. Select Upda...

Updated 9 months ago by Jefferson Davis

Recovery Key

Account & Access Bitlocker

On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. S...

Updated 9 months ago by Jefferson Davis

Identifying Phishing

1. Suspicious Senders Always Check the Sender’s email address Look for subtle misspelli...

Updated 9 months ago by Jefferson Davis

Handling Suspicious Emails

“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open A...

Updated 9 months ago by Jefferson Davis

How-To Template

Templates

1. Section Header/Title Important Information Begin Instructions Visit www.ExampleWebsite....

Updated 9 months ago by Jefferson Davis

OneDrive Backup (Windows)

Account & Access OneDrive

Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the dat...

Updated 9 months ago by Jefferson Davis

OneDrive Backup (MacOS)

Account & Access OneDrive

Open OneDrive from the menu bar, located at the top of the screen Select Sign in  If you a...

Updated 9 months ago by Jefferson Davis

Setting Up MFA

Account & Access Multi-Factor Authentication (MFA)

When signing in you may see this message.This message indicates that you must reconfigure your Mu...

Updated 9 months ago by Jefferson Davis

Office365 (Windows 11)

Student Resources Installing Office365

In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.p...

Updated 9 months ago by Jefferson Davis

By Phone

Student Resources Contact IT!

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...

Updated 9 months ago by Jefferson Davis

Markdown Guide

Templates

https://www.markdownguide.org/ https://pengwin.ca/posts/bookstack-markdown/ CTRL+1 | CMD+1 CTRL+2...

Updated 9 months ago by Justin McIntosh

Outlook (New)

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...

Updated 9 months ago by Jefferson Davis

Outlook (Classic)

Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...

Updated 9 months ago by Jefferson Davis

By Web

IT Help & Support Contact IT!

Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu ...

Updated 9 months ago by Jefferson Davis

By Email

IT Help & Support Contact IT!

Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detaile...

Updated 9 months ago by Jefferson Davis

By Phone

IT Help & Support Contact IT!

Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...

Updated 9 months ago by Jefferson Davis

Restarting the Docking Station

IT Help & Support Desk Power Issues

Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking stat...

Updated 9 months ago by Jefferson Davis

Android VPN Settings

Network & Connectivity Disable VPN

Open Settings Tap Connections or Network & Internet Select VPN (Or go to Advanced > VPN) T...

Updated 9 months ago by Jefferson Davis