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Wiki F.A.Q
Make sure to Login (top-right corner) to the Wiki in order to view all the available articles. ...
Computer Lab Instructions
1. Logging in - Guest Account Any files or changes made to this computer will be deleted at logo...
Password Reset
Visit https://myaccount.microsoft.com/ 1. Sign in with your Piedmont Email Address2. Select Upda...
Recovery Key
On a PC, Phone, or tablet, open a web browser and navigate tohttps://aka.ms/myrecoverykey 1. S...
Identifying Phishing
1. Suspicious Senders Always Check the Sender’s email address Look for subtle misspelli...
Handling Suspicious Emails
“I think I’ve received a Phishing email! What should I do?!” Do not click on Links or open A...
How-To Template
1. Section Header/Title Important Information Begin Instructions Visit www.ExampleWebsite....
OneDrive Backup (Windows)
Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the dat...
OneDrive Backup (MacOS)
Open OneDrive from the menu bar, located at the top of the screen Select Sign in If you a...
Setting Up MFA
When signing in you may see this message.This message indicates that you must reconfigure your Mu...
Office365 (Windows 11)
In a web browser of your choice, visit www.office.com Select Sign in Login with your @lions.p...
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...
Markdown Guide
https://www.markdownguide.org/ https://pengwin.ca/posts/bookstack-markdown/ CTRL+1 | CMD+1 CTRL+2...
Outlook (New)
Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...
Outlook (Classic)
Navigate to Inbox Select the email you wish to report, and ensure the email is highlighted ...
By Web
Open a web browser and visit:https://ellucian.service-now.com Enter your full @Piedmont.edu ...
By Email
Send an email explaining your issue to ITHelpdesk@piedmont.edu Please provide a very detaile...
By Phone
Call us at (706) 894-4205 Account/Login related issues MUST call the Helpdesk You cannot ...
Restarting the Docking Station
Check the USB-C Cable If the LED light on the USB-C cable is not illuminated, the docking stat...
Android VPN Settings
Open Settings Tap Connections or Network & Internet Select VPN (Or go to Advanced > VPN) T...