Setting Up MFA

When signing in you may see this message.

This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code

Once you reach this page, please proceed to the next steps on your mobile device.

Delete previous sign-in method

This section is only necessary if you have previously set up Microsoft Authenticator.

1. To set up MFA again you must delete the previous account to receive MFA notifications.
2. Open Microsoft Authenticator
3. Select your @piedmont.edu or @lions.piedmont.edu account
   
   
4. Select the gear icon in the top right corner
   
   
5. Select Remove Account
   
   
6. Press Continue and/or This app only to finish removing the account
   
   

Set up Microsoft Authenticator

1. Open the Microsoft Authenticator app on your iOS or Android device
   • If you do not have Microsoft Authenticator installed, please download it from the iOS App Store or Google Play Store
2. Open the app, allow notifications (if prompted)
3. Select Add account from the '+' icon in the upper-right
4. Then select Work or school account

On your Computer:

5. On the Set up your account page, select Next
   
6. The Scan the QR code page appears
   
7. Use your mobile device to scan the provided QR code with the Microsoft Authenticator app 
8. Select Next on your computer
9. A 2 digit number is displayed on the computer

On your Mobile Device:

9. A notification is sent to your mobile device prompting for a 2 digit number
10. On your mobile device, enter the 2 digit number, show on the computer, in the Microsoft Authenticator app
11. Select Done on your computer
12. Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!