# Troubleshooting

## ‘Get’ button does not appear

If you see a message: **Check with your IT or system Administrator,** please follow the steps below.[![SModeTroubleshooting.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/It8ejMQQxH84w0yM-smodetroubleshooting.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/It8ejMQQxH84w0yM-smodetroubleshooting.png)

1. Open **Windows Settings**
2. Select **Accounts**
3. Select **Access Work or School**
4. Select the drop-down next to **piedmont.intr**
5. Select **Disconnect  
    [![DisconnectAccount.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/dY2AcLuoNQLy8yei-disconnectaccount.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/dY2AcLuoNQLy8yei-disconnectaccount.png)**
6. Please proceed to try the first section again.