Setting Up MFA

When signing in you may see this message. This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code 
 Once you reach this page, please proceed to the next steps on your mobile device . 
 
 
 Delete previous sign-in method 
 This section is only necessary if you have previously set up Microsoft Authenticator . 
 
 To set up MFA again you must delete the previous account to receive MFA notifications. 
 Open Microsoft Authenticator 
 Select your @piedmont.edu or @lions.piedmont.edu account 
 Select the gear icon in the top right corner 
 Select Remove Account 
 Press Continue and/or This app only to finish removing the account 
 
 
 Set up Microsoft Authenticator 
 
 Open the Microsoft Authenticator app on your iOS or Android device
 
 If you do not have Microsoft Authenticator installed, please download it from the iOS App Store or Google Play Store 
 
 
 Open the app, allow notifications (if prompted) 
 Select Add account from the '+' icon in the upper-right 
 Then select Work or school account 
 
 On your Computer: 
 
 On the Set up your account page, select Next 
 The Scan the QR code page appears 
 Use your mobile device to scan the provided QR code with the Microsoft Authenticator app  
 Select Next on your computer 
 A 2 digit number is displayed on the computer 
 
 On your Mobile Device: 
 
 A notification is sent to your mobile device prompting for a 2 digit number 
 On your mobile device, enter the 2 digit number, show on the computer, in the Microsoft Authenticator app 
 Select  Done on your computer 
 Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset. 
 
 Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!