# Setting Up MFA When signing in you may see this message. [![MFASecurityWarning.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/asqm9kZDJ6D8mIIT-mfasecuritywarning.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/asqm9kZDJ6D8mIIT-mfasecuritywarning.png) This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code [![MFAqrCode.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/Cf0Hi001oyAF14Mo-mfaqrcode.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/Cf0Hi001oyAF14Mo-mfaqrcode.png) Once you reach this page, please proceed to the next steps on your **mobile device**. [![MFAAppIcon.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/7I33fMTpVG0tYr4O-mfaappicon.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/7I33fMTpVG0tYr4O-mfaappicon.png) --- ## Delete previous sign-in method

This section is only necessary if you have **previously set up Microsoft Authenticator**.

1. To set up MFA again you must **delete the previous account** to receive MFA notifications. 2. Open **Microsoft Authenticator** 3. Select your `@piedmont.edu` or `@lions.piedmont.edu` account [![MFA_Accounts.jpeg](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/nsImhJhuvDdbidi6-mfa-accounts.jpeg)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/nsImhJhuvDdbidi6-mfa-accounts.jpeg) 4. Select the **gear icon** in the top right corner [![MFAAccountSettings.jpeg](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/6xCyY1EBGXS0ED1p-mfaaccountsettings.jpeg)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/6xCyY1EBGXS0ED1p-mfaaccountsettings.jpeg) 5. Select **Remove Account [![MFAAccountRemove.jpeg](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/SucGlYpgAg5YmWCx-mfaaccountremove.jpeg)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/SucGlYpgAg5YmWCx-mfaaccountremove.jpeg)** 6. Press **Continue** and/or **This app only** to finish removing the account [![MFAAccountDelete.jpeg](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/0TabZHpRSA9Pu96N-mfaaccountdelete.jpeg)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/0TabZHpRSA9Pu96N-mfaaccountdelete.jpeg) --- ## Set up Microsoft Authenticator 1. Open the **Microsoft Authenticator** app on your iOS or Android device - If you do not have Microsoft Authenticator installed, please download it from the **iOS App Store** or **Google Play Store** 2. Open the app, **allow notifications** (if prompted) 3. Select **Add account** from the '+' icon in the upper-right 4. Then select **Work or school account**

On your Computer:

5. On the **Set up your account** page, select **Next [![MFASecurityWarning.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/asqm9kZDJ6D8mIIT-mfasecuritywarning.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/asqm9kZDJ6D8mIIT-mfasecuritywarning.png)** 6. The **Scan the QR code** page appears [![MFAqrCode.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/Cf0Hi001oyAF14Mo-mfaqrcode.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/Cf0Hi001oyAF14Mo-mfaqrcode.png) 7. Use your mobile device to scan the **provided QR code** with the Microsoft Authenticator app 8. Select **Next** on your computer 9. A 2 digit number is displayed on the computer

On your Mobile Device:

9. A notification is sent to your mobile device prompting for a 2 digit number 10. On your mobile device, **enter the 2 digit number, show on the computer,** in the Microsoft Authenticator app 11. Select **Done** on your computer 12. Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!