# Universal Print (Windows)

## 1. Install a Printer

1. Open **Settings** or press **Win + I**
2. Select **Bluetooth & Devices**
3. Select **Printers and Scanners**
4. Select **Add** Device
5. Select **Search for Devices**
6. Select **Work or School,** located next to '**Show Printer and scanners associated with my'**
    - If you do not see **Work or School,** please see the troubleshooting section.
    - You may be prompted to login using your Piedmont email.   
        [![UniversalPrintWorkorSchool.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/IByudBX3WBawUQRa-universalprintworkorschool.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/IByudBX3WBawUQRa-universalprintworkorschool.png)
7. Select a printer from the list or use the search box to search for a printer 
    - It is recommended to search for printers by using the room number  
        [![UniversalPrintSearch.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/F6Xa3Kzd12obO5qO-universalprintsearch.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/F6Xa3Kzd12obO5qO-universalprintsearch.png)
8. Once you've located the printer you wish to use, select **Add Device**  
    [![UniversalPrintAddDevice.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/cmNtd6XTUPEnoOw6-universalprintadddevice.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/cmNtd6XTUPEnoOw6-universalprintadddevice.png)
9. Your computer will take a moment to install the printer.

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## 2. Printing Documents

1. Use **CTRL + P** to print
2. Toggle the drop-down next to **Destination  
    [![UniversalPrintDestination.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/x9FEPC9WqYs9q3Ma-universalprintdestination.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/x9FEPC9WqYs9q3Ma-universalprintdestination.png)**
3. Select the printer that you added in the previous section. 
    - If you do not see your printer, you may need to select **See More** from the drop-down menu  
        [![UniversalPrintSeeMore.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/dNgxpNHwtQrxre7S-universalprintseemore.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/dNgxpNHwtQrxre7S-universalprintseemore.png)
4. A new page will open containing a full list of printers. 
    - If you do not see your printer, please submit a helpdesk ticket.   
        [![UniversalPrintPrinterList.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/scaled-1680-/pxOyfmL6wXaVaO5o-universalprintprinterlist.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-09/pxOyfmL6wXaVaO5o-universalprintprinterlist.png)
5. Once you've selected your printer, select **Print** to send the document to the printer.

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## 3. Troubleshooting

1. Missing **Work or School** option 
    - Open Windows Settings
    - Select **Accounts**
    - Select **Access Work or School**
    - Remove any account that does not contain Piedmont.intr
2. If you are having issues printing, try removing and re-adding the printer. 
    1. Open **Settings** or press **Win + I**
    2. Select **Bluetooth & Devices**
    3. Select **Printers and Scanners**
    4. Select the printer that you are attempting to print from.
    5. Click "Remove."  
        [![image.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-12/scaled-1680-/iWWjLKF4ZYPYOqUh-image.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-12/iWWjLKF4ZYPYOqUh-image.png)
    6. To reinstall the printer, follow the instructions above in section "I. Install a printer."
3. For all other issues please submit a helpdesk ticket

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