Piedmont Wi-Fi

This knowledge base article provides step-by-step instructions for connecting personal and university-issued devices to Piedmont University's WiFi network. 

What network do I join?

1. What Network do I join?

Network Name Who Should Use This Typical Devices Instructions
Lions Faculty, Staff, and Students Personal Laptops, Phones, and Tablets Get Connected - Lions Wi-Fi
Lions Guest Campus visitors and event guests Any visitor device

Get Connected - Campus Visitor

Get Connected - Event Guest
Lions Secure University-owned devices Work laptops, desktops, and managed devices Get Connected - Lions Secure

Don't forget to review the Recommended Wi-Fi Settings!


Recommended WiFi Settings

Randomized MAC addresses are a privacy feature designed to prevent device tracking across networks. While this is useful in public or unsecured networks, it creates problems on campus networks like Piedmont University's. Please complete this on your Mac or PC and iPhone or Android before joining the network.

1. Disable MAC Randomization (iOS) 

  1. Open Settings
  2. Connect to the desired Wi-Fi network, then tap the info i icon next PC-WiFi
  3. Select Private Wi-Fi Address and select the OFF option.
  4. Additionally, Limit IP Address Tracking should be OFF.
    • This disables Apple’s Private Relay for the Lions network specifically.

      If 'Limit IP Address Tracking' is enabled, the WebPrint website will not load.  

      wifisettingsiphone.jpg

2. Disable MAC Randomization (Android) 

  1. Open Settings
  2. Connect to the desired Wi-Fi network, then tap the settings gear icon next to PC-WiFi
  3. Select the dropdown menu next to Advanced
  4. Under MAC Address type, ensure Device MAC or Tablet MAC is selected.
    androidwifisettings.jpg

3. Disable Rotating Mac Address (MacOS)

  1. Open Settings
  2. Select WiFi 
  3. Connect to the desired Wi-Fi network, then tap the info 'i' icon next to Lions
  4. Select Private Wi-Fi Address
  5. Toggle to OFF
    Disable Private Mac Address.png

4. Disable Private Wi-Fi Address (Windows)

  1. Open Settings
  2. Select Network & Internet
  3. Select  Wi-Fi
  4. Select Lions
  5. Ensure the Drop-down next to Random Hardware Addresses is set to OFF
    disable Private Wifi.png

Need Help?

If you encounter an error or need assistance with this guide, please contact the IT Department and include a screenshot with a brief description of the issue.

Contact the IT Department Here

iPhone VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.

AppleLogo.png

  1. Open Settings
  2. Under VPN, toggle the active VPN connection to OFF

iPhoneVPN.jpg

Need Help?

If you encounter an error or need assistance with this guide, please contact the IT Department and include a screenshot with a brief description of the issue.

Contact the IT Department Here

iPhone Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your hotspot on iOS and Android devices to restore seamless access to campus Wi-Fi.

AppleLogo.png

  1. Open Settings
  2. Tap Personal Hotspot
  3. Toggle Allow Others to Join switch to OFF

iPhoneHotspot.jpg

 

Need Help?

If you encounter an error or need assistance with this guide, please contact the IT Department and include a screenshot with a brief description of the issue.

Contact the IT Department Here

 

Get Connected - Lions Wi-Fi

1. Personal Wi-Fi Password

If you need WiFi during this process, connect to the Lions Guest network using the instructions above.

You can enroll up to 8 Devices on the Lions Network. If you need to remove/reset the amount of devices that you have, please contact the IT Helpdesk! 

Mobile Instructions (iOS/Android)
  1. Scan the QR Code OR Open a Web browser and visit https://cloudpath.piedmont.edu/
  2. Review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.
  3. Select Start
  4. Login using your @piedmont.edu or @lions.piedmont.edu credentials
  5. The Personal WiFi Password is shown on the next page, you can use this WiFi password as the Network password in the Network Settings section of your device.
  6. Your phone will now be connect to Lions

Whenever you connect, a copy of your WiFi password will be sent to your Piedmont or LIONS email address

If you do not disable MAC Randomization, you will quickly use your 8 slots for enrolled network devices.

Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
How to disable MAC Randomization

Laptop Instructions (PC/MacOS)
  1. Open a Web browser and visit https://cloudpath.piedmont.edu/ (you may do this from your phone/tablet as well)
  2. Review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.
  3. Select Start
  4. Login using your @piedmont.edu or @lions.piedmont.edu credentials
  5. Underneath the QR code that is displayed, you will be provided a Personal WiFi Password
  6. Open the Network Settings on your Mac or PC device; Select the Lions network, and enter your Personal WiFi Password
  7. Press Connect/Join, you will now be connected to Lions

    Whenever you connect, a copy of your WiFi password will be sent to your Piedmont or LIONS email address

Console Instructions (Xbox/Playstation/Switch)
  1. Open the Network Settings on your console
  2. Complete the steps above to obtain your Personal WiFi Password
  3. Enter your Personal WiFi Password as the network password.
  4. You will now be connected to Lions on your console.

Need Help?

If you encounter an error or need assistance with this guide, please contact the IT Department and include a screenshot with a brief description of the issue.

Contact the IT Department Here

Get Connected - Lions Secure

Lions Secure Network

How to Connect:

If you encounter an error or need assistance with this guide, please contact the IT Department and include a screenshot with a brief description of the issue.

Contact the IT Department Here

Get Connected - Event Guest

Lions Guest - Event Guest 

Lions Guest Network connection will expire after 5 days. After this, you will need to re-enroll your device. 

How to Connect:

  1. Navigate to the WiFi section of your system settings

  2. Join the Network labeled Lions Guest

  3. A webpage will open, review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.

  4. Select Start

  5. The next screen will prompt, Have you been provided an access code for an event, class, etc.?
    • No - Register as Guest
      • Type in the WiFi password you were given in the Voucher field and select Continue
      • You will now be connected to Lions Guest
    • Yes - I have a code
      • Proceed to step 6
    • I have a Piedmont Email
      • Proceed to Section 3 - Connecting to the Lions Network
        GuestWiFiAccess.png

  6. Enter an email address or Phone number where you will receive a security code.

  7. After entering your information, please solve the Captcha

  8. Select Send

    Should you leave the webpage, copy the Wireless Verification Code sent to your email or text message, Rejoin the Lions Guest network and select I already have a verification code.

  9. Enter your Wireless Verification Code, solve the Captcha, and select Continue

  10. You will now be connected to Lions Guest

    Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
    How to disable MAC Randomization

Get Connected - Campus Visitor

Lions Guest - Visitor Access

Lions Guest Network connection will expire after 24 hours. After this, you will need to re-enroll your device. 

How to Connect:

  1. Navigate to the WiFi section of your system settings

  2. Join the Network labeled Lions Guest

  3. A webpage will open, review the Terms and Conditions, Check the box next to I agree to the Terms & Conditions, should you agree.

  4. Select Start

  5. Enter an email address where you will receive a security code.

  6. After entering your information, please solve the Captcha

  7. Select Send

    Should you leave the webpage, copy the Wireless Verification Code sent to your email, Rejoin the Lions Guest network and select I already have a verification code.

  8. Enter your Wireless Verification Code, solve the Captcha, and select Continue

  9. You will now be connected to Lions Guest

    Please review the recommended WiFi settings to disable 'MAC Randomization' after completing these steps. 
    How to disable MAC Randomization


Android VPN Settings

If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your VPN on iOS and Android devices to restore seamless access to campus Wi-Fi.

AndroidLogo.png

  1. Open Settings
  2. Tap Connections or Network & Internet
  3. Select VPN (Or go to Advanced > VPN)
  4. Tap the active VPN connection and select Disconnect or toggle it to OFF

AndroidVPN.jpg

Android Hotspot Settings

At Piedmont University, we utilize a Wireless Intrusion Prevention System (WIPS) to ensure secure and reliable Wi-Fi connectivity across campus. If you're experiencing connectivity issues, it may be due to personal hotspots or VPNs interfering with our network. Follow these simple steps to disable your hotspot on iOS and Android devices to restore seamless access to campus Wi-Fi.

AndroidLogo.png

  1. Open Settings
  2. Tap Connections or Network & Internet (Varies by device)
  3. Select Mobile Hotspot and Tethering
  4. Toggle Mobile Hotspot to OFF

AndroidHotspot.jpg