# Contact IT!

This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contact methods and how to check the status of submitted tickets, helping users efficiently communicate their IT support needs.

# By Email

[![Email.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/ZjDJQks6NXSALoR0-email.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/ZjDJQks6NXSALoR0-email.png)

- Send an email explaining your issue to **ITSupport@piedmont.edu**
- Please provide a **very detailed** description of the issue.
- If possible, please include **screenshots**.

# By Phone

[![Phone.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/Qa7vy6j9OdztLP5p-phone.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/Qa7vy6j9OdztLP5p-phone.png)

- Call us at **(706) 894-4205**
- Account/Login related issues **MUST** call the Helpdesk 
    - You **cannot** submit Account/Login related issues on behalf of someone else
- Please be prepared to provide personal/contact information

# By Web

[![Web.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/35ldI5TFdI1Ha4NU-web.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/35ldI5TFdI1Ha4NU-web.png)

- Open a web browser and visit: [https://itsupport.piedmont.edu](https://itsupport.piedmont.edu)
- Enter your full **@Piedmont.edu** or **@Lions.Piedmont.edu** email and password
- Scroll to the bottom of the page
- Select **Submit a** **ticket**
- Please enter your **contact information** and **issue description**