Contact IT!
This guide provides instructions for submitting an IT ticket to the university's IT Help Desk. It includes steps for accessing the Help Desk portal, logging in, submitting a ticket, and providing detailed information. The guide also outlines alternative contact methods and how to check the status of submitted tickets, helping users efficiently communicate their IT support needs.
By Email
- Send an email explaining your issue to ITSupport@piedmont.edu
- Please provide a very detailed description of the issue.
- If possible, please include screenshots.
By Phone
- Call us at (706) 894-4205
- Account/Login related issues MUST call the Helpdesk
- You cannot submit Account/Login related issues on behalf of someone else
- Please be prepared to provide personal/contact information
By Web
- Open a web browser and visit: https://itsupport.piedmont.edu
- Enter your full @Piedmont.edu or @Lions.Piedmont.edu email and password
- Scroll to the bottom of the page
- Select Submit a ticket
- Please enter your contact information and issue description