# Recovery Key

[![BitlockerRecKey.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/cnNMYhoLKZ8OYCCd-bitlockerreckey.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/cnNMYhoLKZ8OYCCd-bitlockerreckey.png)

On a PC, Phone, or tablet, open a web browser and navigate to  
`https://aka.ms/myrecoverykey`

1\. Sign in using your university email account.  
2\. Select **Manage Devices**  
[![BitlockerManage.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/CrGjzIdQlF71F0Zz-bitlockermanage.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/CrGjzIdQlF71F0Zz-bitlockermanage.png)

3\. Select your computer from the list, your computer name should contain your name.  
4\. Once you find your device, select **View Bitlocker Keys[![BitlockerView.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/enYKhaXURxtimSpp-bitlockerview.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/enYKhaXURxtimSpp-bitlockerview.png)**  
5.) Next, select **Show Recovery Key**  
[![BitlockerShow.png](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/scaled-1680-/XeUu82I2E04Xk7lQ-bitlockershow.png)](https://wiki.piedmont.edu/uploads/images/gallery/2025-06/XeUu82I2E04Xk7lQ-bitlockershow.png)

6\. Finally, enter the recovery key into your locked device to regain access  
7\. Once you’ve typed in the Recovery Key, press **Enter**

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<p class="callout info">**💬 Support Contact Info  
For any issues or questions regarding Bitlocker, please contact IT support by submitting a ticket through our helpdesk system.  
📞 (706) 894-4205  
✉️ ITSupport@piedmont.edu  
🔗 [https://itsupport.piedmont.edu/](https://itsupport.piedmont.edu/)**</p>