Account & Access
Guides related to logging in, account setup, authentication, and password resets.

Bitlocker
You can easily obtain your recovery key using Microsoft's online recovery key portal. Sudden loss of power, crashes, or improper shutdowns can cause BitLocker integrity checks to trigger recovery mode.

Recovery Key
On a PC, Phone, or tablet, open a web browser and navigate to https://aka.ms/myrecoverykey 
 1. Sign in using your university email account. 2. Select Manage Devices 
 3. Select your computer from the list, your computer name should contain your name. 4. Once you find your device, select View Bitlocker Keys 5.) Next, select Show Recovery Key 
 6. Finally, enter the recovery key into your locked device to regain access 7. Once you’ve typed in the Recovery Key, press Enter 
 
 
 
 💬 Support Contact Info For any issues or questions regarding Bitlocker, please contact IT support by submitting a ticket through our helpdesk system. 📞 (706) 894-4205 ✉️ ITSupport@piedmont.edu 🔗 https://itsupport.piedmont.edu/

Change your Password
This user-friendly guide provides step-by-step instructions for resetting your Piedmont University password through Microsoft's platform. Whether you've forgotten your password or simply need to update it, this guide will walk you through the process effortlessly, ensuring seamless access to all University services and resources.

Password Reset
Visit https://myaccount.microsoft.com/ 
 1. Sign in with your Piedmont Email Address 2. Select Update Info 
 3. Select Change next to Password 4. Enter your Old Password 5. Enter your new password 6. Confirm your new password 
 **Password Requirements** Must be at least 12 characters long. Must have at least one capital letter. Must have at least one lower case letter. Must have at least one number. Special characters are optional. (Example - !, @, #, $, %, ^) Must have a minimum age of 1 day before it can be changed. Users cannot use the last 24 passwords they have used. Passwords are non-expiring. 
 7. Select Submit to change your password 
 
 💬 Support Contact Info For any issues or questions regarding your account password, please contact IT support by submitting a ticket through our helpdesk system. 📞 (706) 894-4205 ✉️ ITSupport@piedmont.edu 🔗 https://itsupport.piedmont.edu/

Multi-Factor Authentication (MFA)
This guide provides step-by-step instructions for users on how to reset their multi-factor authentication (MFA) using the Microsoft Authenticator app. It offers a user-friendly walkthrough, ensuring a seamless and secure process to regain access to their accounts while maintaining the highest level of security.

Setting Up MFA
When signing in you may see this message. This message indicates that you must reconfigure your Multi-Factor Authentication. Follow through the on-screen prompts until you reach a page with a QR Code 
 Once you reach this page, please proceed to the next steps on your mobile device . 
 
 
 Delete previous sign-in method 
 This section is only necessary if you have previously set up Microsoft Authenticator . 
 
 To set up MFA again you must delete the previous account to receive MFA notifications. 
 Open Microsoft Authenticator 
 Select your @piedmont.edu or @lions.piedmont.edu account 
 Select the gear icon in the top right corner 
 Select Remove Account 
 Press Continue and/or This app only to finish removing the account 
 
 
 Set up Microsoft Authenticator 
 
 Open the Microsoft Authenticator app on your iOS or Android device
 
 If you do not have Microsoft Authenticator installed, please download it from the iOS App Store or Google Play Store 
 
 
 Open the app, allow notifications (if prompted) 
 Select Add account from the '+' icon in the upper-right 
 Then select Work or school account 
 
 On your Computer: 
 
 On the Set up your account page, select Next 
 The Scan the QR code page appears 
 Use your mobile device to scan the provided QR code with the Microsoft Authenticator app  
 Select Next on your computer 
 A 2 digit number is displayed on the computer 
 
 On your Mobile Device: 
 
 A notification is sent to your mobile device prompting for a 2 digit number 
 On your mobile device, enter the 2 digit number, show on the computer, in the Microsoft Authenticator app 
 Select  Done on your computer 
 Your security info is now updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset. 
 
 
 Login methods using MFA 
 
 Our Helpdesk Team is happy to provide assistance with this process! Just give us a call at 706-894-4205!

MFA Passkeys
1. What is a Passkey? 
 A passkey is a modern, phishing-resistant way to sign in without using a password! 
 
 Instead of something  you know   (like a password), a passkey uses something  you have (your phone or device) and something  you are (Face ID, Fingerprint, or device PIN) 
 The credential is stored securely on your device and is never shared with the website or service that you're signing into. Because of this, passkeys can't be reused, stolen by fake websites, or guessed. 
 Passkeys are based on industry security standards (FIDO2). Your device proves to Microsoft that it's really you, without ever sending a password across the internet.

 
 If the site is not legitimate, the passkey simply won't work, and there's nothing for the attacker to steal.  
 
 
 Your device becomes your key, and your identity stays locked inside it! 
 
 
 
 Did you know that passwords are the weakest link in modern security? They are often:
 
 Reused 
 Phished 
 Leaked in breaches 
 Guessed 
 
 
 Microsoft's goal with passwordless sign-in is to:
 
 Eliminate passwords as an attack target - No passwords means nothing to phish, reuse, or brute-force.  
 Reduce account takeovers and phishing - Passkeys only work on the real Microsoft sign-in and approved services. Fake sites can't trick your device into handing over a credential. 
 Make sign-ins faster and simpler - Approving with Face ID, fingerprint, or a device PIN is quicker than typing passwords and codes.  
 Improve both security and user experience - Stronger security without extra steps, fewer account lockouts.  
 
 
 
 Passkeys are part of Microsoft's move to a passwordless future where accounts are protected by your device and biometrics instead of passwords that can be stolen, guessed, or phished 
 
 
 2. Create a Passkey 
 
 Open the Microsoft Authenticator app on your mobile device. 
 Select your @Piedmont.edu or @lions.piedmont.edu account. 
 Under  Other ways to Sign in,  select  Create a Passkey 
 
 Select Sign in  on the next page. 
 
 
 Login using your Piedmont credentials. 
 
 
 You will be prompted to complete MFA. 
 
 
 Once logged in, your Passkey is created.  
 
 
 
 
 3. Sign in with Passkey 
 
 When you login using your Piedmont credentials, you will receive a new popup window in place of Microsoft Authenticator 
  Select  iPhone, iPad, or Android device. 
 Use your mobile device to scan the QR Code on your computer, select  Sign in with Passkey 
 On your mobile device, a message will appear " Sign in to login.microsoft.com" on the other device with your passkey for "@piedmont.edu" saved in "Authenticator" ? 
 
 Choose  Use Passkey 
 
 
 Your mobile device will prompt for Face ID or biometrics. 
 
 
 4. Use Original Authentication method 
 
 In some cases you may need to use the original MFA through the Authenticator app, to do so, select the 'X' or 'Cancel' button and select  Sign in Another way 
 Select Approve a request on my Microsoft Authenticator app to complete original MFA steps.  
 Follow the on-screen instructions to approve the Authenticator request.  
 
 
 💬 Department Contact Info For any issues or questions regarding MFA, please contact IT Helpdesk support  📞 (706) 894-4205 ✉️ ITSupport@piedmont.edu 🔗 https://itsupport.piedmont.edu/

Employee Account Activation
A quick-start guide for new faculty/staff at Piedmont University, covering email setup, login instructions, password information, and essential campus resources.

Activating your Piedmont Account
Your Email and Username 
 All current employees must log in to their SSO before using other Piedmont sites and services. 
 Your email address is made up of the first initial of your first name followed by your complete last name and @piedmont.edu at the end. 
 Your Piedmont username is the local part of your email address. That is the part that precedes the @piedmont.edu . 
 Example: The user jdoe@piedmont.edu has the username jdoe . 
 
 Your Password 
 Passwords are now synced with Faculty and Staff domain user account passwords — that is, the password used to log in to your office computer. 
 If you are a new user , your initial password has been set to the last four digits of your SSN, with 'Piedmont' at the end. The 'P' in 'Piedmont' is capitalized. 
 Example: If the last four digits of your SSN are 1234 , your password is 1234Piedmont 
 You will be required to change your password upon logging in for the first time . 
 Password Requirements Must be at least 12 characters long. Must have at least one capital letter. Must have at least one lower case letter. Must have at least one number. Special characters are optional. (Example - !, @, #, $, %, ^) Must have a minimum age of 1 day before it can be changed. Users cannot use the last 24 passwords they have used. Passwords are non-expiring. 
 
 Logging Into Your Piedmont Device For the First Time (Faculty/Staff) 
 
 Open your Laptop and Select Other User 
 If you are a Student Worker or Adjunct Professor , and did not receive a Piedmont-issued laptop, please visit office.com to log in 
 Enter your Piedmont Username into the username field 
 Enter your Initial Password and select Login 
 If you don't have an SSN or your password isn't working, please contact the IT Helpdesk 
 You will be prompted to Update your Password 
 Follow through the on-screen prompts to create your own password 
 Once signed in, visit: https://myaccount.microsoft.com/ in a web browser 
 Enter your full Piedmont email address and sign in with your new password 
 You will be prompted that More information is required 
 Select Next and follow through the on-screen prompts to set up Microsoft Authenticator 
 
 
 💬 Support Contact Info For any issues or questions regarding account activation, please contact IT support by submitting a ticket through our helpdesk system. 📞 (706) 894-4205
✉️ ITSupport@piedmont.edu
🔗 https://itsupport.piedmont.edu/

Important Websites
Quick Links – https://www.piedmont.edu/quick-links/ Includes links to: 
 
 Parking Permit 
 Rez Life 
 Starfish 
 Financial Aid 
 Clubs and Orgs 
 
 Student Printing – https://webprint.piedmont.edu Canvas – https://piedmont.instructure.com Self Service – https://selfservice.piedmont.edu Campus Alerts – https://piedmont.omnilert.net/

Microsoft Teams

Manage Teams Meetings
1. Create a Teams Meeting 
 
 Open a Web Browser and navigate to https://teams.microsoft.com/ 
 
 You can also use the Desktop App version of Microsoft Teams 
 
 
 Login using your @lions.piedmont.edu credentials 
 Navigate to the  Calendar  column  
 Select  New 
 The  New Event popup appears, Fill out the fields for  Add Title, Invite Required Attendees,  and be sure to Toggle  Teams Meeting 
 
 The Event Title will generally be the name of the Class . 
 For the  Invite Required Attendees  field, type in the student's Lions email address to add them to the meeting. 
 For the  Scheduler Field, select the Date & Time for when the meeting will take place. 
 [OPTIONAL]: Add a meeting room/location if you're hosting a hybrid meeting of in-person and online guests. (Example: DanielHall-310) 
 Be sure to Toggle  Teams Meeting , so that a URL for the meeting is created. 
 Finally, select Save in the top-right corner to create the meeting 
 A Meeting will be created and invites will be sent to the participants. 
 
 
 
 
 2. Join a Teams Meeting 
 A meeting created with Attendees will send an email invite to the participant's Outlook but you can also view the invite on the Teams Calendar 
 
 Open a Web Browser and navigate to https://teams.microsoft.com/ 
 
 You can also use the Desktop App version of Microsoft Teams 
 
 
 Login using your @lions.piedmont.edu credentials 
 Navigate to the  Calendar  column  
 Scroll to the Date/Time that the Teams Meeting would take place, you should see the meeting on your Teams Calendar.  
 Select the Meeting, and select  Join 
 Follow through the on-screen prompts to select your Audio and Video equipment as you would normally do so if you were using Zoom.  
 
 
 3. Meeting ID and Passcode 
 You can complete the following as either a host or attendee 
 
 You can obtain the Meeting Link/URL  by selecting the Drop-down arrow next to Join  Meeting on your Teams Calendar.  
 If you Double-Click a meeting on your Calendar, you can see the Meeting ID and Passcode  
 
 
 
 4. Advanced Options 
 The following section can only be completed by the host or co-hosts of a Teams Meeting 
 
 Navigate to Teams Calendar, the following options can be performed on New Meetings, before they're created, or afterwards for existing Teams Meetings. 
 Select the  Options  button when editing or creating a Team Meeting 
 In this menu, you can manage  Meeting Access and  Roles 
 
 Meeting Access:  Here you can manage the basic permissions of attendees in the meetings. 
 Roles : Here you can manage co-hosts and presenting permissions for participants. 
 
 
 
 
 
 💬 Department Contact Info For any issues or questions regarding Microsoft Teams, please contact IT Helpdesk support  📞 (706) 894-4205 ✉️ ITSupport@piedmont.edu 🔗 https://itsupport.piedmont.edu/

OneDrive
OneDrive is a powerful cloud-based storage service that allows you to access your files and documents from anywhere, making it a vital tool for productivity and collaboration. This document has been prepared to assist you in setting up OneDrive on your PC, ensuring a seamless and efficient experience.

OneDrive Backup (MacOS)
Open  OneDrive from the menu bar , located at the top of the screen 
 Select Sign in   
 If you are already signed in, you do not need to proceed 
 Enter your full email address and select Sign in   
 Follow through the on-screen prompts to finish signing in  
 If prompted that a OneDrive folder already exists, choose ‘Use this Folder’ 
 You will be prompted that Your IT department wants you to back up your important folders , choose Start Backup   
 MacOS may prompt you to allow OneDrive to sync, choose OK   
 OneDrive will begin backing up your data, To see the progress select  View Sync Progress   
 When OneDrive is ready you will be prompted Your OneDrive is Ready for you , choose Open OneDrive folder to view and manage your files 

OneDrive Backup (Windows)
Open OneDrive from the Shortcuts toolbar, located in the bottom right corner, next to the date & time  
 Select  Sign in   
 If you are already signed in, please proceed to the next section 
 Enter your full email address and select Sign in   
 Follow through the on-screen prompts to finish signing in  
 If prompted that a OneDrive folder already exists, choose ‘Use this folder’ (Figure 5) 
 Open OneDrive from the Shortcuts toolbar 
 Select the Gear icon in the top right corner  
 Choose Settings from the dropdown menu  
 Choose Sync and Backup   
 Select Manage Backup   
 Toggle the sliders on for Documents , Pictures , and Desktop   
 If these options are already enabled, then that data is being backed up — you do not need to proceed 
 Select Save Changes 
 When OneDrive is finished backing up you will see a green checkmark